Your information deserves the same care as your story.

Who we are

MJN Care Community Interest Company (Company No. 17172878) is the data controller for personal information collected through this website. You can contact us at info@mjncare.org or 01922 663712.

What we collect

When you use our enquiry form, we may collect your name, email address, telephone number, enquiry type and the information you choose to include in your message. Please do not include detailed medical records in the website form.

Why we use it

We use enquiry information to respond, understand what support may be appropriate, arrange a conversation and keep a record of our communication. Where an enquiry may lead to care, we will provide more detailed information about how care records are handled before services begin.

Our lawful basis

We normally use the information because you have asked us to take steps in response to an enquiry, because it is in our legitimate interests to answer and manage enquiries, or because we have a legal obligation. We will seek explicit consent where the law requires it for health information.

Who we share information with

We do not sell personal information. We may share it with trusted service providers who support our systems, or with health, care or safeguarding professionals where you ask us to, where it is necessary to protect someone, or where the law requires it.

How long we keep it

We keep general enquiries only as long as needed for the purpose they were submitted and to meet legal or accountability requirements. Care records, when services begin, will follow a separate retention schedule.

Your rights

Depending on the circumstances, you may ask to access, correct, erase, restrict or receive a copy of your information, or object to how it is used. Contact info@mjncare.org. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.

Cookies and website data

This theme does not add analytics or advertising cookies. WordPress administrators may receive essential login cookies. If analytics, embedded services or marketing tools are added later, this notice and the site’s consent controls must be updated before they go live.

Changes to this notice

We will update this page when our services or information practices change. The date above shows the latest revision.